Refund policy

If, for any reason, you’re not completely happy with your purchase, you can return it to us in its original condition within 30 days of receiving your item.

Please contact our Customer Services team before returning anything, either by email at support@mapsinternational.co.uk or by calling 01993 880 939, to let us know which item you wish to return. 

Exchanges

We are unable to accommodate exchanges. Please return your item(s) for a refund and place a new order. This return must take place within our normal 30-day return window. Refunds will be processed once the return is received.

Return Address

Returns Department
Maps International
10 Hanborough Business Park
Long Hanborough
Oxfordshire
OX29 8RU

Please clearly write on the outside of the package in large black letters:

RETURN followed by your order number (shown on your order confirmation email)

For example: RETURN 1020

Please note:

We cannot issue refunds for items that have not been received by our Returns Department. For peace of mind, we recommend using a tracked or registered postal service, as we cannot be responsible for items lost in transit.

Items must be returned in the same condition as they were sent.

How you'll be refunded

As soon as we have registered your return, we will process your refund to the same payment method you used. Upgraded shipping fees are non-refundable unless the return is due to our error (e.g. incorrect item sent or faulty goods). Please note that it may take up to 14 working days for the refund to be received.  

What can't be returned

Unfortunately, we cannot accept returns on personalised maps or any items customised to your specification (including maps centred on a specific area or postcode sector).

Please check all customisation details carefully before placing your order. We print text exactly as provided and cannot be held responsible for spelling or grammatical errors submitted at the time of purchase.

Delivery address and re-delivery

Please double-check your delivery details at checkout to make sure everything is correct. We are unable to take responsibility for parcels sent to an incorrect or incomplete address provided when ordering.

If a parcel is returned to us because of an address issue, unsuccessful delivery, or because it wasn’t collected from the courier, we’ll gladly resend it once the additional shipping cost has been covered. If you’d prefer not to have it re-shipped, we can arrange a refund for the items, minus the original delivery charge and any costs we’ve incurred for the return. Of course, if the mistake was ours, we’ll put it right at no extra cost to you.

Damaged Items

Most items are shipped via Royal Mail, although larger products (such as large wall maps) may be delivered by courier.

If your order arrives via courier, please inspect the packaging and goods carefully before signing for them. If the packaging or product appears damaged, either refuse delivery or sign for the item as damaged.

Please contact us within 24 hours of delivery if your item arrives damaged, whether sent by Royal Mail or courier. If your delivery arrives on a Saturday, please email us over the weekend or call us on Monday, as our offices are closed on Saturdays and Sundays.

Please note that to fully check for damage, you will need to remove the map from its packaging. Occasionally, damage can occur even if the outer packaging appears intact.

If you would like to confirm how your product will be shipped, please call us on 01993 880 939.