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Terms and Conditions

This web site is operated by Lovell Johns Limited, trading as By using Lovell Johns’ web site and the online purchasing area, you agree to our terms of use set out below. For the purposes of these terms and conditions is deemed to mean Lovell Johns

Whilst Lovell Johns takes reasonable care to ensure that this website is kept up to date, we make no warranty or representation that any material displayed is accurate, reliable or complete or that this website will always be available or that problems will be corrected or that it is free of viruses.

Lovell Johns may change the content of this website at any time without notice and without any liability.

So far as permitted by law, Lovell Johns will not be responsible for any direct, indirect, incidental or consequential loss or damage that may arise from your access, use, or inability to use this website or the online purchasing area.

Lovell Johns and its content providers hold the intellectual property rights in the contents of this website and all rights are reserved.

This site, including the content and information within it, is governed by the laws of England.

Lovell Johns wishes to treat all the information it receives about you in a fair, secure and respectful manner. We will acquire information when you make an online purchase or when you register to receive news or further information from us.

Any information about you that we collect is stored on our systems, or in the case of online payments, held by WorldPay on our behalf. Payment details may be used to confirm identity or credit details, for fraud prevention procedures, money laundering checks, audit confirmations or debt collection procedures.

This may involve transferring your data to countries outside the European Economic Area. We may use and analyse your data to give you information about products and services which may be of interest to you. If you do not wish to be contacted for such purposes please email and ask to be removed from the mailing list.

You have a right under the Data Protection Act 1998 to know what information we hold about you. To find out, please email and request details. We will respond within 40 days.

Damaged Items

Many items are shipped via Royal Mail, however some items, for example larger wall maps, are shipped via courier. If your product does arrive by courier please ensure you inspect goods for damage prior to signing for them. If the packaging or product is damaged please do not accept it from the courier or alternatively please sign for the item as damaged. Please contact us to let us know if any item, whether delivered by the Royal Mail or Courier, is damaged within 24 hours of taking delivery. If taking delivery on a Saturday, please note our offices are closed on Saturday and Sunday. In this instance please either email us over the weekend or call us on Monday. Please note: to check the actual map for damage you will need to remove it from the package. Unfortunately occasionally damage occurs to the map when the packaging looks in good condition. If you'd like to know how your product will be shipped then just call us on 01993 880939.


Lovell Johns uses WorldPay for the management of online payments. WorldPay is part of the The Royal Bank of Scotland Group, the fifth biggest banking group in the world. WorldPay payment solutions are trusted by thousands of businesses, big and small.

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, the public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption

During the transfer from Lovell Johns’ site to WorldPay, the purchase details are encapsulated using an encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Security for the Shopper

Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using TLS or 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for a shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Data Storage

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. The company also ensures that it stays up-to-date with the latest versions of any third-party code used, and continually reviews its own proprietary code.
10 Hanborough Business Park
Long Hanborough
OX29 8RU
Tel: 01993 880 939; from abroad: +44 1993 880 913
Fax: 01993 883 096








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